Returns and Exchanges

At Gateway, we stand by the quality of our high-performance electronics and offer a 30-day return policy for a full refund or exchange. To qualify, items must be in their original packaging with all accessories and proof of purchase included.

1

Initiate Your Request

Log into your Gateway account and navigate to your order history to select the item you wish to return and generate a Return Merchandise Authorization (RMA) number.

2

Pack Your Device

Securely pack the electronics in their original box, ensuring all cables, manuals, and components are included to avoid restocking fees.

3

Ship to Gateway

Affix the prepaid shipping label provided in your email to the exterior of the package and drop it off at any authorized courier location.

4

Inspection and Refund

Once our technicians verify the device condition, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing